Arabic and English Customer Experience Advisor

What you will do

• Handle inbound customer contact in Arabic and English across voice and digital channels.
• Resolve enquiries, complaints and service requests within the client's policy framework and escalate correctly when they fall outside it.
• Record every interaction accurately in the client CRM.
• Meet quality, resolution and satisfaction targets that are shared with you weekly and reviewed with your team leader every month.
• Contribute to the improvement of knowledge base articles and process documentation when you find a gap.

What you bring

• Fluency in Arabic at C1 or above, with comfortable command of Gulf or Levantine dialect, and English at C1 or above.
• Clear, warm telephone manner.
• Composure under pressure, particularly with frustrated customers.
• Comfort with computers and the ability to work across two or three systems at once.
• Willingness to work rotating shifts including nights and public holidays.
• Prior contact centre experience is welcome but not required. We train from the ground up and we hire for temperament first.

Nice to have

• A third language, particularly Hindi, Urdu, Tagalog, Farsi or French.
• Experience in banking, telecommunications, aviation or retail.
• Familiarity with Salesforce, Zendesk, Genesys or Avaya.

What we offer

• Structured six week paid induction covering the client account, the systems and the Corpshore quality framework.
• A defined progression path into senior advisor, quality analyst, trainer and team leader roles, published openly at corpshore.ae.
• Employment visa and medical insurance in line with UAE law.
• Performance incentive paid monthly.
• Transport allowance.
• Access to language and technical training funded by Corpshore.

How the process works

Apply on this page. The first step takes under two minutes. Our talent team responds to every application. Shortlisted candidates complete a language assessment and two interviews, and we aim to close the process within ten working days.