IT outsourcing
IT outsourcing
Corpshore Emirates delivers IT outsourcing from Dubai and Abu Dhabi, backed by an offshore engineering network across more than 18 countries. Engineering pods, cloud and infrastructure teams, security operations, data teams and a managed service desk run under one contract and one account team. A UAE client keeps an onshore point of contact in its own time zone while the build capacity sits where the talent and the economics are.
Most global outsourcers sell IT to the Gulf as either offshore bodies at a rate card or an onshore consultancy at a premium. Corpshore runs a blended model instead. A senior onshore lead in Dubai or Abu Dhabi owns the relationship and the delivery risk, and dedicated offshore pods carry the volume of engineering, cloud, security and data work. The client gets local accountability and network economics in the same contract.
The pillar spans the full IT lifecycle. It covers software engineering across web, mobile and enterprise, cloud migration and management on the major hyperscaler platforms, security operations and monitoring, data engineering and analytics, enterprise application implementation and support, quality engineering, a managed service desk and staff augmentation through dedicated pods. A client can take one capability or stand up an end-to-end delivery organisation under a single governance layer.
What this service covers
Software engineering pods
Dedicated engineering pods for web, mobile and enterprise builds, platform and product engineering, legacy modernisation and API and integration work, each fronted by a tech lead who owns delivery.
Cloud and infrastructure
Migration to and management of the major hyperscaler platforms, DevOps and site reliability practice, infrastructure and network management, and cloud cost governance held against an agreed budget.
Cybersecurity and managed security
Security operations, monitoring, vulnerability management, incident response and identity and access management, run to controls aligned with recognised standards.
Data engineering and analytics
Data pipelines, warehousing, business intelligence and analytics that turn operational data into reporting the business can act on.
Enterprise applications
ERP and CRM implementation, support and integration, so core systems are configured, maintained and connected to the rest of the estate.
Quality engineering
Test automation and quality engineering embedded in delivery, so defect escape rate falls and releases hold their cadence.
Managed service desk
A tiered service desk for internal users and end customers, in Arabic and English, with defined response and resolution service levels and an escalation path into engineering.
Staff augmentation and dedicated pods
Individual engineers who slot into the client's own teams, or self-managed pods that own a product or a service outright, scaled up or down against the roadmap.
How it is delivered from the UAE
Delivered from Dubai for commercial engineering at scale and from Abu Dhabi for government-adjacent and regulated work, with offshore engineering pods drawn from a delivery network spanning more than 18 countries. The onshore lead sits in the UAE time zone and owns the relationship. Offshore pods carry the build, with working-hours overlap agreed so the client always has cover during its own day. Response inside the UAE runs to a six-hour standard.
Small
3 to 8 specialistsA single pod of engineers with a tech lead who doubles as the client's point of contact, shared access to a cloud or security specialist as the work requires, suited to one product or one workstream.
Mid-market
8 to 30 specialistsTwo or more pods with their own tech leads, a solution architect across them, a dedicated SRE or DevOps engineer, embedded QA and a delivery manager who owns governance and reporting.
Enterprise
30 specialists and aboveA multi-pod delivery organisation with a principal architect, platform and SRE functions, a dedicated security team, a QA practice, a programme manager and an onshore account director, blended across the UAE and the wider network.
Compliance and data handling
- Personal data handled under UAE Federal Decree-Law No. 45 of 2021 (PDPL), with DIFC Data Protection Law 2020 or ADGM Data Protection Regulations 2021 applied where the client or the processing sits in those jurisdictions, and EU GDPR where the client serves European data subjects.
- For regulated financial clients, delivery is structured to meet Central Bank of the UAE outsourcing expectations, including the right to audit, defined subcontracting and clear data residency positions.
- Access is role-based and least-privilege across environments, with source, secrets and production data segregated so an engineer sees only what the task requires.
- Security and delivery controls are aligned to recognised standards and evidenced through the governance layer, with data-handling terms set per engagement rather than assumed.
Technology
- The major hyperscaler platforms for cloud and infrastructure work
- The client's chosen application, data and security stack, operated by our teams
- Standard version control, CI and CD and observability tooling across delivery
- Consent-gated automation and AI assistance where the client adopts it
KPIs and reporting
- Delivery velocity and predictability. Sprint over sprint against committed scope, per pod, in the sprint review.
- Defect escape rate. Defects reaching production per release, trended against test coverage.
- Service availability and uptime. Against the agreed service level for managed services, monthly.
- Mean time to resolve. For incidents and service desk tickets, by severity, monthly.
- Cloud and delivery cost against budget. Actual against forecast, with variance explained, monthly.
Governance cadence
Two-week sprints with sprint planning, daily stand-ups, review and retrospective, a weekly delivery report to the client, a monthly business review against the service level agreement and a quarterly strategic and architecture review. Escalation paths and named contacts are agreed at contracting and tested during onboarding.
Industry applications
Banking and financial services
Regulated build and run work structured to Central Bank expectations, with segregated environments, audit rights and data residency held to the client's regulatory position.
Government and public sector
Onshore-led delivery from Abu Dhabi with data residency, Arabic-capable teams and accessibility built into the engineering practice.
Real estate and proptech
Product engineering, portal and platform builds and integrations that connect listing, CRM and payment systems across a property portfolio.
Logistics and trade
Integration and platform work across ordering, tracking and customs systems, with the availability a 24 hour supply chain requires.
Pricing and engagement models
Frequently asked questions
What does Corpshore's IT outsourcing actually cover?
It covers the full IT lifecycle. Software engineering, cloud and infrastructure, cybersecurity, data engineering and analytics, enterprise applications, quality engineering, a managed service desk and staff augmentation, all under one contract. A client can take a single capability or stand up an end-to-end delivery organisation.
Where are the engineering teams based?
An onshore lead sits in Dubai or Abu Dhabi in the UAE time zone and owns the relationship. The engineering pods that carry the build are drawn from a delivery network across more than 18 countries. The blend is set to the work and the economics, not to a fixed template.
Can I hire individual engineers rather than a whole pod?
Yes. Staff augmentation places individual engineers into your own teams, billed per full-time equivalent, and you direct them day to day. Dedicated pods are the alternative, where a self-managed pod owns a product or service outright. Many clients run both models at once across different workstreams.
How is delivery kept accountable across time zones?
The onshore lead is your single point of contact and owns delivery risk. Offshore pods work an agreed overlap with your business hours so you always have cover during your day. Response inside the UAE runs to a six-hour standard, and governance is reported weekly and reviewed monthly.
How does Corpshore handle security and data protection?
Personal data is handled under the UAE PDPL, with DIFC or ADGM law applied where relevant and GDPR where you serve European data subjects. Access is role-based and least-privilege, environments are segregated and controls are aligned to recognised standards. Regulated financial clients are structured to Central Bank expectations.
How quickly can a team be stood up?
A single pod can be productive within weeks of a signed contract, once security review and access are complete. A larger delivery organisation is built in waves so quality and governance hold as headcount grows. The onboarding runs through contracting, security review, recruitment and vetting, then ramp to steady state.
Can I start small and scale later?
Yes. Most engagements begin with one pod or a handful of augmented engineers and grow against the roadmap. Because the network carries the capacity, scaling up rarely waits on hiring, and scaling down is handled inside the contract rather than through redundancy on your side.
Do the teams work in Arabic as well as English?
The managed service desk and client-facing functions are staffed in Arabic and English where the operation requires it. Engineering itself runs in English as the working language, which is standard across international delivery, while Arabic-capable teams are available for government-adjacent and public-facing work.
Related services
- Software engineering
- Cloud and infrastructure
- Cybersecurity and managed security
- Technical support and service desk
Engineering, cloud, security and data roles in Dubai, Abu Dhabi and across the delivery network are on the jobs board.
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