Government Services Coordinator, Arabic First

What you will do

• Handle citizen and resident enquiries in Modern Standard and Gulf Arabic across telephone, email and digital channels.
• Guide applicants through service procedures accurately and completely, so that they do not have to come back a third time.
• Review submitted documentation for completeness before it enters the processing queue.
• Maintain records to the standard required for public sector audit.
• Escalate exceptions and sensitive cases according to protocol.
• Contribute to the Arabic knowledge base and to the plain-language rewriting of procedural guidance.

What you bring

• Arabic at C2, written and spoken, with the ability to write formal correspondence.
• English at B2 or above.
• At least two years in a service delivery, administrative or customer-facing government-adjacent role.
• Absolute discretion with personal data.
• Patience with applicants who are confused, frustrated or under time pressure.
• Careful, methodical documentation habits.

Nice to have

• Prior experience with UAE government service platforms or a government service centre.
• Understanding of UAE residency, licensing or municipal procedures.
• UAE national candidates are particularly encouraged to apply for this programme.

What we offer

• Public sector programme experience that is difficult to obtain from the private side.
• Structured training on the specific service procedures.
• Employment visa and medical insurance in line with UAE law.
• Sunday to Thursday working hours with no evening or weekend shifts.
• A strong likelihood of extension and of permanent conversion.

How the process works

Apply on this page. The first step takes under two minutes. Every application gets a response from our talent team.