Quality Assurance and Training Specialist, Arabic CX

What you will do

• Evaluate voice and digital interactions in Arabic against the client's quality framework, with written feedback the advisor can act on.
• Calibrate with client quality teams and with internal team leaders so that scoring stays consistent across evaluators.
• Design and deliver induction and refresher training for Arabic delivery, including register, dialect handling, complaint language and cultural expectations.
• Build and maintain the Arabic knowledge base and call guides.
• Analyse quality trends and identify whether a failure is an individual coaching issue, a training gap or a process defect, and say which.
• Support new account transitions with training design.

What you bring

• Arabic at C2 with strong command of Modern Standard Arabic and at least one Gulf or Levantine dialect.
• English at C1.
• At least two years in quality assurance, training or coaching within a contact centre or service environment.
• The ability to give critical feedback that improves performance instead of damaging confidence.
• Comfort with quality management tooling and with presenting analysis to clients.

Nice to have

• Formal training qualification.
• Experience across regulated accounts.
• A third language.
• Instructional design experience.

What we offer

• Ownership of a discipline rather than a queue.
• Direct exposure to client governance forums.
• Funded training qualification.
• Employment visa and medical insurance in line with UAE law.
• Progression into quality manager and operations leadership.

How the process works

Apply on this page. The first step takes under two minutes. Every application gets a response from our talent team.