IT outsourcing
Enterprise applications
Corpshore Emirates implements, supports and integrates enterprise applications from Dubai and Abu Dhabi, with functional and technical pods drawn from a network of more than 18 countries. ERP and CRM implementation and support, integration and API engineering run under an onshore lead in the UAE time zone. A UAE client gets core systems that are configured to how the business actually works and connected to the rest of the estate rather than left as islands.
Enterprise systems fail quietly. Not in a crash, but in the workarounds. A process the software cannot handle, a report exported and fixed by hand, an integration that never got built so two systems are reconciled by a person every week. Corpshore staffs functional and technical pods that configure the platform to the real process and connect it to the systems around it, so the workarounds disappear instead of hardening into permanent overhead.
The practice covers the enterprise application lifecycle. It spans ERP and CRM implementation, the ongoing support and enhancement that keeps a platform useful after go-live, and the integration and API engineering that connects core systems to finance, commerce, data and third parties. Functional consultants who understand the process work alongside technical engineers who build and integrate, so configuration and code are handled by the people best placed to own each.
What this service covers
ERP implementation
Configuration and rollout of enterprise resource planning platforms to the client's finance, supply chain and operations processes, with data migration and cutover planned rather than rushed.
CRM implementation
Configuration and rollout of customer relationship management platforms to the client's sales, service and marketing processes, integrated with the systems they depend on.
Application support and enhancement
Ongoing support, configuration change and enhancement after go-live, so the platform keeps pace with the business instead of freezing at launch.
Integration and API engineering
Integrations, APIs and middleware that connect enterprise applications to finance, commerce, data and third-party systems, with contracts and error handling built in.
Data migration
Extraction, cleansing, mapping and load of data into the new platform, with validation and reconciliation so the migrated data is trusted from day one.
Reporting and workflow configuration
Configuration of reports, dashboards and workflow within the platform, so users work inside the system rather than exporting to spreadsheets.
Upgrade and release management
Planning and execution of platform upgrades and releases, tested and sequenced so a version move does not break a working process.
Functional and technical advisory
Solution design that maps the process to the platform before configuration, so the software fits the business rather than the business bending to the software.
How it is delivered from the UAE
Delivered from Dubai for commercial enterprise application work and from Abu Dhabi for government-adjacent and regulated deployments, with functional and technical pods drawn from a network across more than 18 countries. An onshore lead in the UAE time zone owns the engagement. Pods work an agreed overlap with the client's business hours, support runs to the coverage the platform needs, and response inside the UAE runs to a six-hour standard.
Small
3 to 6 specialistsA pod pairing a functional consultant with technical engineers and a lead who owns delivery and the client relationship, suited to a single platform implementation or support.
Mid-market
6 to 20 specialistsFunctional consultants and technical engineers across modules, an integration engineer, a solution architect and a delivery manager who owns governance and the support service level.
Enterprise
20 specialists and aboveA multi-module programme with a principal solution architect, functional leads per stream, an integration and API team, a support function and an onshore engagement director, blended across the UAE and the network.
Compliance and data handling
- Personal data in the application handled under UAE Federal Decree-Law No. 45 of 2021 (PDPL), with DIFC Data Protection Law 2020, ADGM Data Protection Regulations 2021 or EU GDPR applied where the client or the data subjects sit in those jurisdictions.
- For regulated financial clients, deployment and support are structured to meet Central Bank of the UAE outsourcing expectations, including data residency and the right to audit.
- Access to production and to migrated data is role-based and least-privilege, with segregation of duties respected so configuration, approval and production access are not held by the same hands.
- Migration and integration controls are aligned to recognised standards and documented, with data mappings and reconciliation retained so a migrated figure can be traced to source.
Technology
- The client's chosen ERP and CRM platforms, implemented and supported by our teams
- The client's chosen integration and middleware tooling for connecting systems
- The major hyperscaler platforms where the application estate runs in the cloud
- Consent-gated automation and AI assistance within the platform where the client adopts it
KPIs and reporting
- Implementation milestone delivery. Milestones met against the plan, with variance explained, per phase.
- Support service level attainment. Response and resolution against the agreed service level, by priority, monthly.
- Integration reliability. Integration success rate and error volume, with failures triaged, monthly.
- Data migration accuracy. Reconciliation pass rate against source, at each migration cutover.
- Enhancement throughput. Change and enhancement requests delivered against the backlog, monthly.
Governance cadence
For implementations, phase-based delivery with regular steering reviews, planning and demonstration at each stage and a formal cutover gate. For support, a weekly report, a monthly business review against the service level agreement and a quarterly roadmap review. Escalation paths and named contacts are agreed at contracting and tested during onboarding.
Industry applications
Banking and financial services
Regulated ERP and CRM deployments structured to Central Bank expectations, with segregation of duties, audit rights and data residency held to the client's position.
Real estate and proptech
CRM and ERP configured to lead, sales and property management processes, integrated with listing, payment and finance systems across the portfolio.
Retail and ecommerce
ERP and CRM connected to commerce, inventory and fulfilment, so orders, stock and customers move through one connected estate rather than three.
Logistics and trade
ERP and integration work across ordering, movement and finance, with the reliability a round-the-clock operation requires.
Pricing and engagement models
Frequently asked questions
What enterprise applications does Corpshore work with?
ERP and CRM platforms, covered across implementation, support and integration. Pods are assembled to match the platforms the client already runs or has chosen. Functional consultants configure the platform to the process and technical engineers build and integrate, so both sides of the work are owned by the right people.
Do you implement new systems or support existing ones?
Both. Corpshore delivers implementations from solution design through configuration, migration and cutover, and it also takes on ongoing support and enhancement for systems already in production. Many clients start with support of an existing platform and add implementation work as the estate grows.
How do you avoid the usual workarounds after go-live?
By mapping the real process to the platform before configuration, then building the integrations that connect it to the systems around it. Workarounds usually appear where the software cannot handle a process or where an integration was never built. Solution design and integration engineering close both gaps deliberately.
Can you migrate our data into the new platform reliably?
Yes. Data migration covers extraction, cleansing, mapping, load and reconciliation against source, so migrated data is validated rather than assumed correct. Mappings and reconciliation are retained, and reconciliation pass rate is reported at each cutover so a migrated figure can be traced back to where it came from.
How is our data protected in a regulated deployment?
Personal data in the application is handled under the UAE PDPL, with DIFC, ADGM or GDPR applied where relevant and Central Bank expectations met for regulated financial clients. Access is role-based and least-privilege, and segregation of duties keeps configuration, approval and production access in separate hands.
Can you connect our core systems together?
Yes. Integration and API engineering connects ERP and CRM to finance, commerce, data and third-party systems, with contracts, versioning and error handling built in. Integration success rate and error volume are reported monthly, so a failing connection is seen rather than discovered in a broken process.
What happens after the implementation finishes?
The engagement moves into managed support and enhancement, where Corpshore keeps the platform current and delivers change against a backlog to an agreed service level. Support can be run by the same pod that implemented the platform, so the knowledge from the build stays with the system.
Where is the team based?
An onshore lead sits in Dubai or Abu Dhabi in the UAE time zone and owns the engagement. The functional and technical pods are drawn from a network across more than 18 countries, working an agreed overlap with your business hours. Response inside the UAE runs to a six-hour standard.
Related services
ERP, CRM and integration roles, functional and technical, in Dubai, Abu Dhabi and the delivery network are on the jobs board.
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