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Corpshore Emirates
A bilingual agent mid-call, warm and attentive

Business process outsourcing

Sales and lead generation outsourcing

Corpshore Emirates builds and runs sales development operations from Dubai and Abu Dhabi, in Arabic and English, for firms that need pipeline rather than headcount. Telesales, inside sales, qualification and appointment setting are staffed by agents who hold the register a Gulf buyer expects and follow a consent policy the UAE regulator recognises.

Prospecting into the Gulf fails when it sounds foreign. A cold call in the wrong register, a message that misreads the buying culture or an approach that ignores UAE consent rules does more harm than no contact at all. Corpshore staffs sales development teams that speak the market's language, follow a defined contact policy and hand a warm, qualified opportunity to the client's closers.

The economics favour separating the two jobs. Sales development representatives generate and qualify pipeline at volume, while the client's own account executives close. Onshore Arabic-first teams in Dubai and Abu Dhabi can run alongside larger English-language outbound capacity in the wider network, so a brand puts native fluency on the first conversation and prices the rest of the funnel for scale.

What this service covers

Outbound telesales and cold calling

Structured outbound campaigns in Arabic and English, run to a defined script framework, call cadence and consent policy rather than a raw dialling list.

Lead qualification and scoring

Inbound and outbound leads qualified against an agreed framework such as BANT or MEDDIC, so only opportunities that meet the client's criteria pass to the sales team.

Appointment setting

Discovery calls and demos booked directly into the client's calendar or booking system, with confirmation and reminder handling to hold the show rate.

Inside sales and deal support

Follow-up, nurturing and administrative support through the sales cycle, keeping the CRM current so account executives spend their time selling.

SDR and BDR operations

A managed sales development function with sequenced multi-channel outreach across phone, email and messaging, run to a target and reported like an owned team.

Market research and account intelligence

Account and contact research, list building and buying-signal enrichment so outreach is targeted at the right person at the right company.

Lead and campaign administration

CRM hygiene, disposition coding, deduplication and pipeline reporting, so the record of every contact stays accurate and auditable.

Quality and coaching

Call scoring against a shared scorecard, calibration with the client and targeted coaching on the conversations that move a deal forward.

How it is delivered from the UAE

Delivered from Dubai for commercial sales development at scale and from Abu Dhabi for government-adjacent and enterprise accounts, in Arabic dialects and English, on the coverage model the campaign needs. A blended onshore plus offshore model puts native Arabic on the first conversation and English outbound capacity behind it. Teams work inside the client's own CRM and sales tooling.

Small

3 to 10 representatives

A single-language or bilingual pod with a team lead and shared quality and reporting, suited to a pilot campaign or a single territory.

Mid-market

10 to 40 representatives

Dedicated Arabic and English teams with their own team leads, a quality analyst, a sales trainer and campaign reporting, across several concurrent campaigns or segments.

Enterprise

40 representatives and above

A multi-segment sales development operation with an operations manager, a governance layer, a revenue-operations function and an account director, blended across the UAE and the wider network.

Compliance and data handling

  • Personal data handled under UAE Federal Decree-Law No. 45 of 2021 (PDPL), with DIFC Data Protection Law 2020 or ADGM Data Protection Regulations 2021 applied where the client or the processing sits in those jurisdictions, and EU GDPR where a data subject is in the EU.
  • Consent, do-not-contact suppression and contact-frequency rules configured to the campaign and the jurisdiction, with opt-outs honoured and logged at the point of contact.
  • Call recording and disclosure handled to the client's regulatory position, including Central Bank of the UAE expectations where the outreach concerns regulated financial products.
  • Role-based CRM access and data minimisation, so representatives see only the prospect data the campaign requires and payment or sensitive data is never exposed.

Technology

  • The client's own CRM and sales engagement platform, operated by our teams
  • Outbound dialling, call recording and quality management tooling
  • Multi-channel sequencing and email deliverability tooling
  • Consent-gated conversational AI and agent-assist where the client adopts it

KPIs and reporting

  • Qualified opportunities and pipeline generated. Per campaign and per representative, weekly, against target.
  • Conversion rate through the funnel. From contact to qualified to booked to accepted by the sales team.
  • Appointment show rate. Per campaign, tracking booked against attended meetings.
  • Contact and connect rate. By list, territory and time window, to tune cadence and staffing.
  • Quality and consent adherence. Against a shared scorecard, with weekly calibration.

Governance cadence

Daily campaign huddles, a weekly performance review with the client, a monthly business review against pipeline targets and the service level agreement and a quarterly strategic review of segments and messaging. Script frameworks and target lists are refined on the weekly cycle. Escalation paths and named contacts are agreed at contracting and tested during onboarding.

Industry applications

Technology and startups

Managed SDR operations for regional expansion, generating and qualifying pipeline for enterprise and mid-market sales teams across the Gulf.

Real estate and proptech

Inbound lead qualification and appointment setting for developers and brokerages, in Arabic and English, with fast follow-up on high-intent enquiries.

Banking and financial services

Consent-aware outreach for regulated products, with suppression, disclosure and Central Bank-aligned handling built into the campaign.

Retail and ecommerce

B2B and wholesale lead generation and reactivation of dormant accounts, with CRM hygiene behind every conversation.

Pricing and engagement models

Dedicated team, where representatives work solely on the client's brand and are billed per full-time equivalent
Performance-based, where pricing follows qualified opportunities or booked appointments against agreed criteria
Managed service, where Corpshore owns a pipeline target to an agreed service level
Hybrid, combining a dedicated onshore Arabic team with output-based offshore outbound capacity

Frequently asked questions

Can Corpshore run sales development in Gulf Arabic, not just English?

Yes. Corpshore staffs native Arabic-speaking representatives for the first conversation, where register and buying culture decide whether a prospect engages. Modern Standard Arabic covers formal written outreach and Khaleeji dialect covers voice. English outbound runs alongside for international accounts. The language mix is set per campaign during scoping.

How does Corpshore keep outreach compliant with UAE consent rules?

Consent, do-not-contact suppression and contact-frequency rules are configured to the campaign and jurisdiction under the UAE PDPL. Opt-outs are honoured and logged at the point of contact, call recording and disclosure follow the client's regulatory position, and outreach on regulated financial products is handled to Central Bank expectations.

What is the difference between lead generation and appointment setting?

Lead generation identifies and qualifies prospects that match the client's criteria. Appointment setting takes a qualified prospect and books a discovery call or demo directly into the sales team's calendar. Corpshore runs both, and separates them from closing so representatives generate pipeline while the client's account executives own the deal.

Do the representatives work inside our CRM?

Yes. Teams operate inside the client's own CRM and sales engagement platform, so pipeline, disposition coding and reporting live in one system the client already trusts. Access is role-based and data is minimised, so representatives see only the prospect data the campaign requires. The record stays accurate and auditable throughout.

How is lead quality measured rather than just call volume?

Quality is read through the funnel, not the dialler. Corpshore reports qualified opportunities, conversion from contact to booked to accepted by the sales team, and appointment show rate, alongside call scoring against a shared scorecard. Volume is tracked to tune cadence, but the target is accepted pipeline, not activity.

How quickly can a sales development campaign go live?

A pilot campaign can be live within weeks of a signed contract. A larger multi-segment operation typically reaches steady state inside 90 days. Onboarding runs through contracting and security review, representative recruitment and vetting, script and target-list calibration, ramp and then steady-state governance against pipeline targets.

Can the team scale for a product launch or seasonal push?

Yes. A blended onshore plus offshore model lets a client add outbound capacity for a launch or seasonal campaign without carrying it year round. Native Arabic stays on the priority conversations while English outbound scales behind it, under one contract and one account team, with reporting that reads like an owned function.

Who owns the pipeline and prospect data?

The client owns the pipeline, the prospect records and the CRM. Corpshore operates as a processor under contract, handling prospect data under the UAE PDPL with role-based access and data minimisation. Suppression lists and opt-outs are maintained on the client's behalf and returned in full at the end of an engagement.

Related services

Sales development, inside sales and bilingual telesales roles in Dubai and Abu Dhabi are on the jobs board.

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