UAE free zone
Outsourcing for ADGM (Abu Dhabi Global Market)
Corpshore delivers outsourcing for institutions licensed in the Abu Dhabi Global Market: regulated customer experience, KYC and AML back office, IT and managed security, Arabic-first and governed to the data residency standard an ADGM client is held to. Delivery is anchored in the UAE hub in Abu Dhabi and Dubai.
The Abu Dhabi Global Market is the capital's common-law financial free zone, home to financial institutions, funds, asset managers and the professional services around them. It runs its own legal framework, its own courts and its own data protection regime under the ADGM Data Protection Regulations 2021, and its firms are supervised by the Financial Services Regulatory Authority. That framework sets a high bar for any partner handling customer data or regulated processes.
An ADGM institution buying outsourced customer experience, KYC and AML support, or technology work needs a partner that can meet its data residency expectations, deliver in Arabic first, and stand up to a regulated vendor review. Confidentiality, governed access and a clean audit trail are procurement conditions, not optional extras. This is the standard Corpshore is built to meet.
Why Corpshore
Serving an ADGM institution from the UAE hub keeps delivery in the same time zone, the same regulatory neighbourhood and, where a client requires it, the same jurisdiction for sensitive processing, without the cost of building a regulated in-house team. Native Arabic sits on the front line, and a governed back office carries the volume, under one contract and one account team held to the client's compliance posture.
Corpshore is ranked number one among BPO companies in the United Arab Emirates by Outsource Accelerator and among the top firms globally for AI delivery. For an ADGM procurement team running a vendor review, that is an independently verified track record paired with governance aligned to North American standards.
How we serve this market
Corpshore scopes each ADGM engagement to the institution's obligations under the ADGM Data Protection Regulations 2021 and its FSRA supervision before a single agent is placed, so the delivery model, the access controls and the data residency arrangements are set to the client's regulated standard rather than a generic template. Front-line customer experience runs in native Arabic first with English alongside, and KYC, AML and finance back office are governed with a clean audit trail.
Sensitive processing can be kept onshore in the UAE where an ADGM client requires local data residency, while lower-risk volume is carried across the global network for cost-efficient scale, with data-transfer safeguards applied wherever work moves across borders. The specific residency and confidentiality arrangements are confirmed at contracting.
Capabilities
Regulated financial customer experience
Voice, chat, email and secure messaging support for financial institutions and funds, Arabic-first with English alongside, with confidentiality controls fit for an ADGM client.
KYC and AML back office
Client onboarding, KYC, sanctions and AML screening support and case handling, run to a documented standard with a clean audit trail.
IT outsourcing and managed security
Software engineering, cloud, application support and managed security delivered by dedicated pods, with access controls set to the client's regulated posture.
Data-residency-aligned delivery
Delivery aligned to the ADGM Data Protection Regulations 2021, with onshore UAE residency for sensitive processing where a client requires it.
Languages
Corpshore staffs native Arabic first on the front line for ADGM institutions and their client base, with English alongside, adds Modern Standard Arabic for formal written channels, and covers the additional languages a financial book needs. The language profile is agreed per channel during scoping.
Compliance and data
The ADGM operates its own data protection regime under the ADGM Data Protection Regulations 2021, and its firms are supervised by the FSRA. Corpshore aligns delivery to the client's obligations under those regulations and its regulatory supervision, applies data-transfer safeguards where work is served from outside the zone, and can keep sensitive processing onshore in the UAE where a client requires local data residency. Specific arrangements are confirmed at contracting.
Frequently asked questions
Can Corpshore deliver outsourcing that is compliant for an ADGM regulated institution?
Yes. Corpshore scopes each engagement to the institution's obligations under the ADGM Data Protection Regulations 2021 and its FSRA supervision before any agent is placed, sets access controls and data residency arrangements to that regulated standard, and can keep sensitive processing onshore in the UAE. Specific arrangements are confirmed at contracting.
How does Corpshore handle data residency for ADGM clients?
Delivery is aligned to the ADGM Data Protection Regulations 2021, with documented access controls, a clean audit trail and data-transfer safeguards where work is served from outside the zone. Where a client requires local data residency, sensitive processing can be kept onshore in the UAE.
Can Corpshore deliver Arabic-first support for an ADGM institution?
Yes. Corpshore puts native Arabic first on the front line for ADGM institutions and their client base, with English alongside and Modern Standard Arabic for formal written channels. The language profile is agreed for each channel during scoping.
Do you need an ADGM licence to serve ADGM firms?
Corpshore delivers to ADGM institutions from its UAE hub in Abu Dhabi and Dubai and from the global network, with sensitive processing kept onshore in the UAE where required. Where a client's own regulatory position calls for a specific in-zone arrangement, that is scoped on a case by case basis.
Scope your team serving ADGM (Abu Dhabi Global Market) and we answer within six hours.