Business process outsourcing
Back office and administration outsourcing
Corpshore Emirates runs the administrative work behind the customer from Dubai and Abu Dhabi. Data processing, document digitisation, order management, claims handling and records administration are delivered by teams that hold accuracy and turnaround to a defined standard. The back office is where paperwork either clears or piles up, and we build it to clear.
Front-office quality collapses when the back office falls behind. An order that is not entered, a document that is not indexed or a claim that stalls turns into a customer complaint within days. Corpshore runs the administrative layer as a measured operation, with accuracy and turnaround tracked per queue rather than treated as invisible overhead.
The work spans structured data processing, document management and digitisation, order and claims handling, data entry and records administration. It can run in Arabic and English, connect to the client's own systems of record and sit behind a Corpshore customer experience operation or a standalone in-house front office. The point is a queue that stays clear and a record that can be trusted.
What this service covers
Data processing and entry
Structured capture, validation and enrichment of data into the client's systems, with double-key or exception-based checks where accuracy demands it.
Document management and digitisation
Scanning, indexing, classification and secure storage of physical and digital documents, so records are findable and auditable.
Order management
Order capture, validation, amendment and fulfilment coordination across channels, integrated with the client's order and inventory systems.
Claims processing
Intake, validation, adjudication support and status handling for claims, to the client's rules and regulatory position.
Records administration
Maintenance of customer, employee and transaction records with version control, retention rules and access governance.
Exception and queue management
Routing and resolution of items that fall outside the standard flow, so exceptions are worked rather than left to age.
Reconciliation and data quality
Matching, deduplication and cleansing of records against source systems, with root-cause reporting on recurring defects.
Reporting and audit support
Operational reporting on volume, accuracy and turnaround, with audit trails that stand up to internal and external review.
How it is delivered from the UAE
Delivered from Dubai and Abu Dhabi in Arabic and English, on the coverage model each queue needs from business-hours to extended hours where volume demands. A blended onshore plus offshore model keeps Arabic-language and regulated processing in the UAE and places high-volume English-language administration in the wider network, under one account and one governance structure.
Small
5 to 15 peopleA single-queue team with a team lead and shared quality checking, suited to one process such as document indexing or order entry.
Mid-market
15 to 50 peopleSeveral process teams with their own team leads, a quality analyst and a reporting coordinator, spanning data, documents and exceptions.
Enterprise
50 people and aboveA multi-process administrative operation with an operations manager, a data quality lead and an account director, blended across the UAE and the wider network.
Compliance and data handling
- Personal data handled under UAE Federal Decree-Law No. 45 of 2021 (PDPL), with DIFC Data Protection Law No. 5 of 2020 or ADGM Data Protection Regulations 2021 applied where the client or the processing sits in those jurisdictions.
- Document retention and destruction schedules configured to the client's regulatory and audit requirements, with a documented chain of custody for physical records.
- EU GDPR applied where the client has EU data subjects, with a lawful basis, retention schedule and processing record agreed before go-live.
- Role-based access, data minimisation and masked handling of identity and payment data, so each administrator sees only what the task requires.
Technology
- The client's own systems of record and case management, operated by our teams
- Document capture, indexing and workflow tooling
- Intelligent document processing and optical character recognition where a process warrants it
- Robotic process automation for rules-based, high-volume steps where the client adopts it
KPIs and reporting
- Accuracy and error rate. Per queue, against the agreed target, weekly with root-cause analysis on defects.
- Turnaround time. Per process, against the service level, with ageing visibility on open items.
- Throughput and backlog. By volume processed and backlog cleared, trended weekly.
- Cost per transaction. Monthly, benchmarked against the client's in-house baseline.
- Exception and rework rate. By exception category, to target the causes rather than the symptoms.
Governance cadence
Daily queue huddles, a weekly performance review with the client, a monthly business review against the service level agreement and a quarterly review of process improvement and automation opportunities. Escalation paths and named contacts are agreed at contracting and tested during onboarding.
Industry applications
Banking and financial services
Account maintenance, document verification and dispute processing under Central Bank-aligned controls, with KYC-aware handling.
Healthcare
Patient record digitisation, claims processing and referral administration, with data handling to healthcare confidentiality standards.
Logistics and trade
Shipping documentation, order and manifest processing and exception handling across the trade lifecycle.
Real estate and proptech
Tenancy, contract and records administration with document digitisation behind a property or agency operation.
Pricing and engagement models
Frequently asked questions
What back office processes can Corpshore take on?
Corpshore handles data processing and entry, document management and digitisation, order management, claims processing and records administration from Dubai and Abu Dhabi. Each can be taken as a standalone queue or combined, and each connects to the client's own systems of record rather than a parallel tool.
How is accuracy measured and protected?
Accuracy is scored per queue against an agreed target, with double-key or exception-based checks where the process demands it and root-cause analysis on recurring defects. Errors are tracked by category so improvement targets the cause, not the symptom, and results are reported weekly alongside turnaround.
Can the back office connect to our existing systems?
Yes. Corpshore teams operate the client's own systems of record, case management and workflow tools rather than moving work into a separate platform. Where a process is rules-based and high in volume, intelligent document processing or automation can be layered in when the client adopts it.
Do you handle physical document digitisation?
Yes. Corpshore scans, indexes, classifies and securely stores physical and digital documents, with a documented chain of custody and retention schedule configured to the client's audit and regulatory requirements. The aim is records that are findable, auditable and destroyed on schedule.
Can you clear an existing backlog as well as run steady state?
Yes. A backlog is scoped as a distinct piece of work with its own throughput target, then the operation moves to steady-state service levels once the queue is current. Backlog and ongoing volume are reported separately so progress on each is visible.
Is sensitive data handled to UAE standards?
Yes. Personal data is handled under the UAE PDPL, with DIFC or ADGM data protection law applied where relevant and EU GDPR where there are EU data subjects. Access is role-based, identity and payment data are masked and retention follows the client's regulatory position.
Can the back office sit behind a Corpshore contact centre?
Yes. Back office administration is often paired with a Corpshore customer experience operation, so an order or a claim raised on the front line is worked in the same governance rather than handed to a separate vendor. It can equally sit behind a client's own front office.
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